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ZHEJIANG CHANNOV AUTO PARTS CO.,LTD

Zhejiang Channov Auto Parts Co., ltd is founded 2005 and which is a leading manufacturer in the production Oilless Bush, Marginal Lubricating Bush, Bimetal bushing, Bronze Bush, Solid Lubricant Embedded Bush, Cast bronze bearing, Teflon bushing, FR bearing, Door hinge bushing.The enterprise has excellent production equipments, powerful technique force, perfect inspection approaches, advanced anagerial philosophy and excellent talent fleet, to ensure our product range and services meet the changing needs of our clients, industry and business. The company area covers about 18000 square meters , certificated according to the ISO 9001:2015 since 2015.

 

 

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ZHEJIANG CHANNOV AUTO PARTS CO., LTD

No.599 Dongda Street, Qixing Develp Zone, Nanhu District, Jiaxing City, Zhejiang PR, China

0086-573-82033057

0086-573-82510684

[email protected]annovprecision.com

https://www.channovprecision.com

+86 13656608165


 

Customer Service

 

 

Andy Wang

sales manager

Colin

Sales

Kevin

Sales

Bella

Sales

Laity

Purchase Manager

Sunny

Account

 

 100% Customer Satisfaction Guarantee If for any reason you are not completely satisfied with your purchase, simply return it for replacement or refund.

 

 

Frequently Asked Questions

Ordering

Do you have a minimum order?

No, you can order as much or as little as you need.

Do you have a minimum quantity?

No, you can buy any quantity.

How will my order be packaged?

The majority of orders will be packaged in appropriately sized thick walled zip lock bags with a label identifying the contained product. Large orders may be packaged in differing bulk quantities based off of what would be the most efficient way to ship.

There was a mistake on my order

If emailing, please include the order number and name on the order so we can make sure we are canceling the correct order.

Email us, and we will fix any problem immediately.

How do I change or cancel my order?

If emailing, please include the order number and name on the order so we can make sure we are canceling the correct order.

How do I return items?

Simply mail the item(s) back for a full refund. See our Returns page or call customer service for details.

How do I know if my products are in stock?

We stock all of the items in our catalog with the exception of those specifically indicated as "Not always in stock". Most orders placed before 2pm eastern time ship the same day. We guarantee that all Next Day, 2nd Day, and 3 Day orders will arrive on time even if we have to send items directly from one of our suppliers.

How can I get a quote?

To get a quote, add the items you want to your cart and click "save cart". You will be prompted to log into your account (or create an account). Each saved cart can be printed off as a quote. The pricing on a saved cart is guaranteed not to increase for 30 days. Shipping costs may change as UPS updates its rates.

Can I order by phone?

Yes. Simply call us toll free

 

How much does shipping cost?

The majority of orders will be packaged in appropriately sized thick walled zip lock bags with a label identifying the contained product. Large orders may be packaged in differing bulk quantities based off of what would be the most efficient way to ship.

Do you ship internationally?

Email us, and we will fix any problem immediately.

Do you ship to APO/FPOs?

If emailing, please include the order number and name on the order so we can make sure we are canceling the correct order.

How do I track my order?

Simply mail the item(s) back for a full refund. See our Returns page or call customer service for details.

What is the holiday shipping schedule?

We stock all of the items in our catalog with the exception of those specifically indicated as "Not always in stock". Most orders placed before 2pm eastern time ship the same day. We guarantee that all Next Day, 2nd Day, and 3 Day orders will arrive on time even if we have to send items directly from one of our suppliers.

How long does shipping take?

To get a quote, add the items you want to your cart and click "save cart". You will be prompted to log into your account (or create an account). Each saved cart can be printed off as a quote. The pricing on a saved cart is guaranteed not to increase for 30 days. Shipping costs may change as UPS updates its rates.

What happens if an item is out of stock?

Yes. Simply call us toll free

Can I ship on my own UPS account?

To place tax exempt orders you need to sign in or create an account. To update the tax status of your account, email your tax exemption certificate(s) to [email protected] prior to placing your order online. Once we have updated your account, you will be able place tax-exempt orders.

Our Unconditional Guarantee

Our Philosophy

At CHANNOV we have always believed that you should never have to pay for anything that you are not completely satisfied with.

We want you to be confident purchasing from us and glad you made the decision when you get your order.

Our 100% Satisfaction Guarantee

If for any reason you are not completely satisfied with your purchase, you may return it for replacement or refund. Please contact our customer service department for details.

A Statement from Our CEO

Ever since my father started the business as a local family owned hardware store in 1995, we have operated under the principle that every customer deserves the absolute best service imaginable. This is the philosophy that still drives us today.

I don't want anyone to have an experience with CHANNOV that they are not completely satisfied with. If you are not happy with a purchase for any reason, just return it for replacement, exchange, or a full refund, including the original shipping for full returns.

Returns

Can I return items?

Yes. Our customer satisfaction policy is simple: If for any reason you are not completely satisfied with your purchase, simply return it for replacement or refund.

For more details, see our satisfaction guarantee

How do I return items?

To return items please include your:

  • Company Name
  • Order number (if possible)
  • Phone number (in case we need to contact you)
  • Note indicating if you are returning for credit or replacement

Ship the items you are returning to:

Is there a restocking fee?

No. In fact, if you return your entire order we will refund the entire amount including the original shipping.

How long after the purchase can I return items?

Usually in 30days

When will I get my refund?

Returns are typically processed within 1-2 business days of being received.

Security

Inquiry with us is safe and secure. Some of the steps we take to ensure the security of your sensitive information are:

 

Daily Security Scans

The CHANNOV website is scanned daily by industry leading security vendor Norton SECURED by Symantec for known vulnerabilities at least once daily.

 

PCI Compliance

The CHANNOV site meets or exceeds the Payment Card Industry security requirements.

 

SSL Encryption

Personal information entered on the CHANNOV site is always transmitted in encrypted form using industry standard SSL encryption.

 

Background Checks

CHANNOV runs a background check on all of our customer service agents and IT staff.

 

Privacy Policy

Privacy Pledge

CHANNOV respects the privacy of its users. It is our promise that:

  • We do not collect any personal information unless you specifically give it to us.
  • We never engage in the selling of our customer list.
  • We only send information to customers who specifically request it.

What information do you collect?

Site usage statistics

CHANNOV uses services from Google, Bing, Facebook and Reddit to gather anonymous data about how our site is used. When you visit a page, statistical information, such as what page is being visited and the browser being used, may be sent to one or more of those third party services.

E-mail communication

CHANNOV keeps a copy of emails sent to us as well as all comments submitted through our web contact form.

What is this information used for?

Customer Service

Your phone number or email address may be used to contact you regarding your order. Your phone number will not be used for any other purpose.

Additionally your email address, if provided, is used to send your order confirmation and tracking information.

Review sites

If you specifically request it, you will receive an email invite from a third party website to review CHANNOV. In this case, we provide the third party site with your name, email address and order number for the site to recognize you as a verified customer.

Required record keeping

Like all businesses, CHANNOV is required by law to maintain a copy of your order information for record keeping.

Site improvement

Site usage statistics, ordering trends and comments from users are used to improve the website as well as for planning new product lines.

How does CHANNOV secure my data?

CHANNOV is extremely serious about protecting your data.